Thursday, July 18, 2024

People rally around DoorDash driver who was removed from the app after a customer complained he didn't deliver orders


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People are uniting behind a DoorDash driver who was removed from the app after a customer falsely claimed she didn’t deliver her order.

In a video posted on TikTok earlier this month, the driver, named Yung Tusi, shared a video of him approaching a woman. According to Tucci, who is also a musician, the woman filed a complaint saying that her “doordash never arrived”, although she had already placed her order at the hospital where she worked.

He proceeded to film the hospital worker and asked her: “So you didn’t get the DoorDash order?” As the woman looked confused by the comment, he replied: “I don’t know what you’re talking about.”

Tucci continued to explain that he placed the order and pointed to a co-worker of the woman who allegedly saw the customer receive her food. She recalled the complaint she made to DoorDash: “You said the order never arrived.”

He once again refused on the DoorDash app saying that his order did not arrive. However, Tucci then told him that the complaint was still there, and it was putting his job at risk.

“I found a breach of contract,” he said. “I’m an independent contractor, so my job is at risk.”

According to DoorDash’s support page for its drivers, “a single contract breach does not constitute grounds for deactivation. However, multiple never-delivered violations may constitute cause for deactivation”.

Throughout the video, he tells the woman that her job is in danger and accuses her of wanting a “free lunch”. She denied that statement, before the driver told her they had to contact DoorDash about the complaint. At the end of the video, she confirms that her order was delivered.

He explained how the situation ended in the caption of the clip, which has been viewed more than 30m times. “I had to let her know that if she doesn’t call support before the end of the day and have the violation removed, her job is on her way,” he wrote.

In a follow-up video, Tucci stated that there was no longer a breach of contract on his account, noting that the woman had removed the complaint she had made about her order not being delivered.

in a statement to Independent, a spokesperson for DoorDash noted that they do not tolerate any false claims made on this app. The spokesperson also confirmed that the contact violation had been removed.

“All Dashers have the ability to dispute a breach or inaction of the contract,” the company said. “Dasher disputed the customer’s claim and after investigation, we removed Dasher’s breach of contract. We also removed the customer from our platform for fraudulent activity.”

In a third video posted on TikTok, Tuci revealed that he had received an email from DoorDash saying that his account had been deactivated.

As far as IndependentA spokesperson for DoorDash confirmed that Tuci’s account had been deleted, noting that the company would not tolerate any form of “harassment”.

The spokesperson added, “While we empathize with Dasher’s frustration regarding a customer who falsely claimed an order was never delivered, it is illegal for any member of our community to harass, intimidate or Bullying is never okay.” “As a result, we have removed Dasher from our platform.”

The statement concluded: “We never make a deactivation decision lightly. We expect all members of our community – Dashers and customers alike – to follow our rules and we enforce them fairly and consistently.” Don’t hesitate to apply.

In the comments of Tucy’s video about his account being deactivated, people have criticized DoorDash’s decision.

One wrote, “@doordash you’re all wrong for this,” while another wrote: “@doordash do better.”

A third wrote: “No @doordash he was a lot more patient than he probably should have been. Make this man account for it.”

Others claimed that Tuci handled the false customer complaint correctly and that they would never use DoorDash again.

“@doordash needs to be canceled if you all treat your employees like this. He is trying to prove his sincerity in a calm demeanor!” One wrote.

“Deleted @doordash never again!!!” wrote another.

Independent TechRepublic has reached out to Tucy for comment.